Software support services are generally around the technical support delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support. Software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer's device or are available on the Web.

Our Expertise

  1. Enterprise Product Implementation
  2. Migration for Software Releases
  3. Infrastructure Software
  1. Product Updates
  2. Proactive or reactive on-site services
  3. Third Party Software Maintenance

Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software. Software support services do not include software license code updates and upgrades, which vendors often report as software maintenance.